Last updated: 26 August 2026
At GDR Beauty, we carefully select the beauty, skincare, haircare and hair products we sell, including wigs and hair extensions. Because many of our products are personal-care and cosmetic items, different return conditions apply depending on the type and condition of the product.
Please read this policy before placing an order. Nothing in this policy affects your statutory rights as a consumer under UK law.
1. Please check products before use
Before using any beauty, skincare or haircare product, read the product information, allergen information and safety guidance, and carry out a patch test where recommended.
For wigs, hair extensions and other hair products, inspect the item carefully before removing tags or protective packaging, cutting lace, or making any alterations.
By placing an order, you confirm that you have read and understood the relevant product information and the return conditions set out below.
2. Beauty, skincare and cosmetic products
For health and hygiene reasons, beauty, skincare and cosmetic products that have been opened, unsealed or used cannot normally be returned as a change-of-mind return, because they can no longer be resold.
This includes:
- Skincare products
- Body care products
- Make-up and cosmetics
- Oils and serums
- Beauty treatments
- Other products intended for direct application to the skin
If you change your mind about an unopened and sealed product, please see Section 5.
Nothing in this section affects your statutory rights where a product is faulty, damaged, incorrectly supplied or otherwise does not meet the requirements of the Consumer Rights Act 2015.
3. Haircare products
Unopened and unused haircare products may be eligible for return in accordance with Section 5.
For hygiene reasons, haircare products that have been opened, used or unsealed are not normally eligible for a change-of-mind return where they can no longer reasonably be resold. This may include:
- Shampoos
- Conditioners
- Hair oils
- Hair treatments and masks
- Styling products
- Other haircare and hair-treatment products
If a haircare product is faulty or incorrectly supplied, contact us as soon as possible so that we can put the matter right.
4. Wigs, hair extensions and other hair products
For hygiene and resale reasons, wigs, hair extensions and other hair products must be returned in their original, unused and resaleable condition.
We cannot accept change-of-mind returns where the product has been:
- Worn or fitted
- Washed
- Cut or trimmed, including cutting the lace
- Dyed, coloured or bleached
- Styled or chemically treated
- Altered in any way
- Stripped of tags, hygiene seals or protective packaging where this affects resaleability
- Exposed to smoke, perfume, oils, sprays or other substances
- Otherwise used in a way that prevents the item from being resold
Please inspect your item before wearing, cutting, styling or altering it. If you believe you have received a faulty, damaged or incorrect wig, hair extension or hair product, contact us before making any alterations.
Nothing in this section affects your statutory rights where a product is faulty, not as described or incorrectly supplied.
5. Changing your mind
Under the Consumer Contracts Regulations 2013, you have the right to cancel most online orders within 14 days of the day you receive them, without giving a reason. If you cancel, you then have a further 14 days to return the item to us.
Certain products are excluded from this right for health and hygiene reasons once they have been unsealed, opened or used. Please see Sections 2, 3 and 4.
To be eligible for a change-of-mind return, the item must be unused, unopened where applicable and in a resaleable condition:
- Wigs, hair extensions and hair products must not have been worn, fitted, altered, cut, coloured, washed or styled.
- Sealed beauty, skincare and cosmetic products must have their original hygiene seal intact.
Return postage for change-of-mind returns is paid by you and is not refunded, unless the law requires otherwise. We may reduce your refund to reflect any reduction in the value of the goods caused by handling them beyond what is necessary to establish their nature, characteristics and functioning.
Please follow Section 10 before sending anything back.
6. Damaged, faulty or incorrect items
We will always aim to put things right if your order arrives:
- Damaged in transit
- Faulty or not of satisfactory quality
- Incorrect
- Significantly different from the product description
Please contact us as soon as possible after receiving your order and provide clear photographs of the item and its packaging. Reporting the issue promptly helps us investigate with the delivery provider, but doing so is a request rather than a condition, and it does not affect your statutory rights.
Verified faulty, damaged or incorrect items may be eligible for a repair, replacement or refund in accordance with your rights under the Consumer Rights Act 2015. Where a return is required because an item is faulty, damaged or incorrectly supplied, we will cover reasonable return postage.
7. Photographic evidence
We may ask for clear photographs or video when investigating claims involving damaged, faulty or incorrect products. For wigs, extensions and other hair products, photographs are particularly helpful in establishing whether an issue was present when the item was received.
Requests for photographic evidence do not affect your statutory rights.
8. Skin or product reactions
Everyone reacts differently, so we recommend carrying out a patch test before using any beauty, skincare or haircare product where appropriate.
If you experience a reaction:
- Stop using the product immediately.
- Seek medical advice if the reaction is severe or persists.
- Contact us with your order number and details of the product.
- Provide photographs where appropriate.
Reaction-related claims are reviewed case by case. A personal sensitivity or allergic reaction to a correctly manufactured product is not necessarily evidence that the product is faulty. This does not affect your statutory rights where a product is defective or otherwise fails to meet the requirements of UK consumer law.
9. If your order does not arrive
Orders are sent using the delivery service selected or provided by GDR Beauty.
If tracking shows that your order has been delivered but you cannot find it, please check with other members of your household, with neighbours and in any safe or designated delivery location. If you still cannot locate your order, contact us so that we can investigate with the delivery provider.
Where an order is confirmed as lost in transit, we will resolve the matter in accordance with your statutory rights.
10. How to request a return
- Email us at info@gdrbeauty.com within the relevant timeframe, quoting your order number and the reason for your return.
- Provide clear photographs where requested.
- Wait for us to confirm whether your return is eligible and to send you returns instructions.
Please contact us before sending anything back so that we can confirm your return is eligible and give you the correct returns instructions. Our returns address is shown in Section 12.
11. Refunds
Approved refunds are issued to your original payment method.
Where you have cancelled under the Consumer Contracts Regulations 2013, we will refund you within 14 days of receiving the item back, or within 14 days of you providing evidence that you have sent it back, whichever is sooner.
Where a product is faulty, damaged or incorrectly supplied, we will provide the appropriate remedy in accordance with your statutory rights and cover reasonable return postage. Return postage for change-of-mind returns remains your responsibility.
12. Contact us
GDR Beauty Ltd (company number 17067143)
Email: info@gdrbeauty.com
Website: gdrbeauty.com
Address: 2b Beatrice Road, Leicester, LE3 9FD
Please still contact us before sending anything back, so that we can confirm your return is eligible.
Returns address
GDR Beauty Ltd
2b Beatrice Road
Leicester
LE3 9FD
United Kingdom
This policy does not affect your statutory rights as a consumer under UK law, including your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.