Last updated: 26 August 2026
At GDR Beauty, we want your order to reach you safely and securely. This policy explains how orders are processed, dispatched and delivered.
1. Order processing
Orders are processed once payment has been successfully authorised.
Processing times can vary depending on:
- The product ordered
- Order volume
- Product availability
- Whether an item is made or prepared to order
- Weekends and public holidays
Any estimated processing or dispatch times shown on the product page or at checkout should be read alongside this policy.
2. Dispatch
You will receive dispatch confirmation and a tracking number as soon as your order has been dispatched.
Please check that your delivery address is correct before completing your order. We cannot guarantee address changes once an order has entered processing or been dispatched.
3. Delivery times
Estimated delivery times depend on the delivery service selected at checkout.
- UK delivery: 3 to 5 working days
- International delivery: usually 10 or more working days, depending on the destination country
Delivery estimates are not guaranteed unless expressly stated otherwise. Orders may take longer during busy periods, public holidays, promotional periods or circumstances outside our reasonable control.
4. Delivery charges
Free UK delivery on all orders over £40.
For UK orders under £40, the delivery charge is displayed at checkout before you complete your purchase. Any other free-delivery promotion is subject to the terms stated at the time of that promotion.
5. International orders
We deliver internationally. The countries we deliver to are shown at checkout, along with an estimated delivery time for your destination.
Where international delivery is available, you are responsible for providing a complete and accurate delivery address. International orders may be subject to customs duties, taxes or other charges imposed by the destination country. Unless stated otherwise at checkout, these charges are your responsibility.
6. Missing orders
If tracking shows your order as delivered but you cannot find it, please check:
- With other members of your household
- With neighbours
- Around your property
- Any safe or designated delivery location
- The delivery provider tracking information
If you still cannot locate your order, contact us so that we can investigate.
7. Delayed orders
If your order has not arrived within the expected delivery period, please contact us with your order number. We will investigate with the delivery provider where appropriate.
Delivery delays do not remove or limit your statutory consumer rights.
8. Incorrect delivery information
Please check that your delivery details are correct before completing your order.
If an order is returned to us because an incorrect or incomplete address was supplied, contact us so that we can set out the available options. Additional delivery charges may apply where a new delivery is needed because the information supplied was incorrect.
9. Damaged parcels
If your order arrives visibly damaged, please photograph the packaging and the product before throwing anything away, then contact us as soon as possible with:
- Your order number
- Photographs of the packaging
- Photographs of the product
- A description of the damage
We will investigate and provide the appropriate remedy in accordance with your statutory rights. See our Returns and Refunds page for full details.
10. Cancelling an order
Your right to cancel an online order and return it, and the products that are excluded from that right for health and hygiene reasons, are explained on our Returns and Refunds page.
11. Contact
For delivery enquiries, email info@gdrbeauty.com and include your order number.
GDR Beauty Ltd
2b Beatrice Road, Leicester, LE3 9FD
gdrbeauty.com